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Contact Us:

Shipping & Mailing Address:

eterno
275 Grand View Avenue #305
San Francisco, CA 94114

Email us: nima@eterno.boutique 

Shipping:

Free shipping and returns in the U.S. Unfortunately we don't ship internationally (yet!), but please sign up for our newsletter and we will let you know when we start.  

Returns:

We want you to try on and test our clothes freely without stress or worry. All items purchased on our site can be returned for any reason for up to 30 days after purchase. Note return shipping in the US is free, you will receive a return label with your order.  Just make sure the items are clean! We reserve the right to reject returns that smell or are otherwise unsanitary. 

FAQ:

Where do you ship to? 

  • We ship within the U.S. to all residential and business addresses. 

How much is shipping? 

  • Shipping and returns are both FREE within the U.S. 

How long will it take for my package to arrive?

  • Packages normally arrive within 5 business days. Note that you will receive an email confirmation once your package is shipped providing you with a tracking number. 

How do I make a return?

  • In order to make your return experience as easy as possible, we will provide you with a return label. Please feel free to re-use the box we sent you to seal up your return. Then place the return label on the outside of the box and drop it off at your local USPS location.

How long does it take for me to get a refund?

  • We aim to process all returns as soon as possible. The goal is always to process it the day we receive it, but at times it may take up to a week. Once your return and refund has been processed, you'll receive an email notification confirming the refund. The money is taken from our account immediately, but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We'll give a refund for any returns up to 30 days from purchase.

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